Who We Are
At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!
The Position:
As a Supervisor, Clinical Operations at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.
The Role
The Supervisor, Clinical Operations will contribute to the fulfillment of Panorama Eyecare’s mission statement by being responsible for the direction, coordination, and day-to-day operational functions of clinical activities at assigned site(s).
Responsibilities:
- In coordination with clinical supervisor team, approves final schedule and staff PTO up to one month in advance for Optometry technicians.
- Helps manage daily staffing needs, including, but not limited to, coordinating coverage for callouts, correcting punches, approving timecards, and approving PTO.
- Maintains accountability in fostering a positive and team-focused environment.
- Acts as a resource and role model for other technicians.
- Stocks and cleans clinic as needed, including, but not limited to, maintaining inventory of all medications at designated site and communicating regularly with the Clinical Operations Manager when reordering of product is needed.
- Expected work distribution is 60% clinical technician and 40% administrative.
- Maintains organized communication systems to enhance clinic efficiency and collaboration.
- Ensures consistent, open communication with staff, leadership, and peer departments.
- Leads clinical team huddles daily or as directed by practice manager.
- Addresses operational issues with department leaders and implements solutions.
- Resolves patient concerns in coordination with physicians and staff.
- Oversees technician use of clinical systems to ensure optimal workflow.
- Monitors clinic operations and adjusts workflows based on patient volume.
- Stays informed on local, state, and federal updates affecting clinic operations.
- Leads hiring efforts for clinical roles and participates in staff terminations.
- Trains new hires on documentation and billing standards.
- Addresses staff concerns and manages performance as needed.
- Conducts performance evaluations and supports staff development.
- Develops and maintains clinical policies and procedures.
- Coordinates maintenance and repairs for clinical equipment.
- Completes additional tasks as assigned to support department goals.
