***Sponsorship not available
RESPONSIBILITIES
- Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
- Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
- Assist with customer inquiries relating to Treasury Management products and services and facilitate a resolution for customer problems quickly and efficiently
- Maintain an in-depth knowledge of all Treasury Management products and services; recognize customer needs for additional services and refer them to the appropriate Treasury Management group
- Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
- Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
- Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
EDUCATION - EXPERIENCE
- Highschool Diploma or equivalent
- 2+ years of customer service experience or call center preferred
SCHEDULE
Remote work schedule is Monday through Friday 9:00am to 6:00pm
PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position a minimum of 80% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
