The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.
- Must have a passion for the guest!
- Must say “Yes”, “Please”, and “Thank You”!
- Must smile often!
- Exceed First Class Service standards and behavior with guests, business partners, and peers.
- Create a lasting first and last impression. Engage with guests in a friendly, welcoming, and professional manner.
- Provide accurate wait time and monitor waiting lists.
- Use knowledge of menu to answer guest questions.
- Coordinate with Front of House staff regarding available seating.
- Seat guests, ensuring proper server rotation is maintained.
- Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit transaction accurately.
- Maintain store appearance with respect to merchandising and maintaince standards.
- Follow safety and sanitation guidelines; comply with all applicable laws.
- Responds appropriately to customer concerns.
- Ensures a clean, sanitized, and well-stocked host stand.
- Assist servers and food runners, as needed. Must be able to maneuver heavy trays of food.
- Ability to take direction and collaborate in a team environment
- Perform other duties as assigned.
EDUCATION, EXPERIENCE, CERTIFICATIONS:
- High School diploma or GED.
- Food and Beverage experience in a full service setting is preferred but not required.
- Ability to take direction and collaborate in a team environment.
- Ability to work in a high energy and demanding environment.
- Effective communication skills and the ability to work independently as well as with other team members.
- Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
POSITION
QUALIFICATIONS:
- Ability to work various shifts in a 7/365 team-oriented environment.
- Excellent customer service skills and an ability to communicate effectively, in English.
- Strong self-motivation, leadership, and organizational skills.
- Positive interpersonal skills.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Ability to adapt to changing priorities and unexpected situations.
- Proficiency required in reading, writing, and mathematics, in English.
- Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
- Standing for long periods of time and the ability to work in an environment with varying temperatures.
