Retail Supervisor (Zone Manager) – Retail Leadership Role (MKE Airport)
Looking to grow your leadership career in a fast-paced, customer-focused environment? Join our team at Milwaukee Mitchell International Airport (MKE) as a Zone Manager and help deliver first-class service to travelers from around the world.
In this role, you’ll lead by example—supporting your team, driving sales, and ensuring smooth daily operations across your assigned area. This is a hands-on leadership position where no two days look the same.
What You’ll Do
Lead the Experience
- Set the standard for exceptional customer service and step in to resolve concerns when needed
- Model service behaviors and create a positive, welcoming environment
- Support register operations, cash handling, and loss prevention processes
Run the Operation
- Oversee opening and closing procedures to ensure a strong start and finish to each shift
- Maintain merchandising standards and ensure the sales floor and stockroom are organized
- Support receiving, replenishment, and inventory processes
- Troubleshoot basic register or system issues and escalate when needed
- Maintain a safe and clean work environment
Drive the Business
- Support sales goals through strong execution of promotions and daily priorities
- Identify opportunities to improve performance and enhance the customer experience
- Communicate clearly with the team to keep everyone aligned and focused
Lead the Team
- Serve as Manager on Duty during assigned shifts
- Coach, train, and support associates in their daily responsibilities
- Partner with leadership to address performance and support development
- Build positive working relationships across the airport community
What We’re Looking For
- Previous leadership experience in retail, food service, or a similar environment preferred
- Strong communication and problem-solving skills
- Ability to lead in a fast-paced, ever-changing environment
- Hands-on approach with a focus on both people and operations
- Flexible availability, including weekends and holidays
Why Join Us at MKE?
- Work in a secure, dynamic airport environment
- Meet travelers from across the country and beyond
- Opportunities for growth and development within the company
If you’re ready to step into a leadership role where you can make an impact every day, we’d love to connect with you.
