Shift Supervisor

Shift Supervisor – Dining Division

Location: DFW Airport
Pay: Competitive Hourly Rate
Classification: Non-Exempt
Reports To: General Manager

Lead the Team. Drive Results. Deliver Great Guest Experiences.

Paradies Lagardère is seeking an energetic and motivated Shift Supervisor to support daily operations and lead team members in a fast-paced airport dining environment. This position plays a key role in ensuring excellent customer service, maintaining operational standards, and creating a positive, productive workplace culture.

The Shift Supervisor serves as a leader on duty, providing direction, coaching, and support to team members while ensuring smooth operations, guest satisfaction, and adherence to company policies and procedures.

Key Responsibilities

• Supervise and support daily operations during assigned shifts
• Lead, motivate, and develop team members to achieve performance goals
• Ensure exceptional guest service and a positive customer experience
• Monitor workflow, staffing levels, and operational efficiency
• Assist with training, coaching, and onboarding new employees
• Ensure compliance with company policies, safety standards, and food safety requirements
• Address customer concerns and resolve issues professionally
• Support inventory management, product quality, and loss prevention efforts
• Assist with opening, closing, and cash-handling procedures as required
• Communicate operational updates and shift performance to management

Qualifications

• Previous retail, restaurant, hospitality, or customer service experience preferred
• Prior supervisory or leadership experience preferred
• Strong communication and interpersonal skills
• Ability to lead by example in a fast-paced environment
• Excellent organizational, problem-solving, and decision-making abilities
• Customer-focused with a team-oriented mindset
• Flexible availability, including nights, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds when necessary
• Ability to work in a fast-paced environment with varying temperatures and noise levels
• Frequent bending, reaching, lifting, and carrying as part of daily operations

Why Join Paradies Lagardère?

• Competitive pay and benefits
• Career growth and advancement opportunities
• Training and development programs
• Dynamic airport environment
• Opportunity to work with recognized dining and retail brands
• Supportive team culture focused on service excellence