Technical Support Specialist

About PARIC

Since 1979, PARIC has been a leader in general contracting, construction management, and design-build services. As one of the largest, privately-held companies in the Midwest, we are committed to investing in our communities and building lasting client relationships.

At PARIC, our employees operate in alignment with our core values, ensuring a safe, client-focused approach that delivers excellence on every project. We hire top talent, provide cutting-edge tools and training and turn our clients’ visions into reality.

PARIC’s Core Values

POWER OF ONE TEAM – Because people are the force behind every success. We have unity in purpose and diversity in talent.

EXCEEDING EXPECTATIONS – Because surpassing all expectations is so profoundly satisfying. This commitment to excellence extends to every employee and to every project.

ENHANCING OUR COMMUNITY – Because we build more than buildings. We give our time, talents and resources to a range of community efforts.

DOING WHAT WE SAY – Because as the adage says: “You’re only as good as your word.” If we say something is going to happen, it will happen.

RELENTLESS EVOLUTION – Because if you’re not learning from your mistakes, you’re not growing. We embrace positive change, face challenges head-on and get even better with every project.

Role: Technical Support Specialist

Position Description

PARIC is seeking a Technical Support Specialist to join our IT team and provide day-to-day technology support to employees across our office and field operations.

This position will serve as a key point of contact for employees experiencing technology-related issues and will assist with troubleshooting hardware, software, mobile devices, and other IT systems. The Technical Support Specialist will work closely with the broader IT team to resolve issues, support technology deployments, and help ensure our employees have the tools they need to work effectively.

This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, working with people, and gaining hands-on experience across a variety of technologies and systems.

Responsibilities

• Provide remote and in-person technical support for employees experiencing hardware, software, system, and mobile-device issues
• Troubleshoot and resolve support requests, escalating more complex issues as appropriate
• Assist with deployment, replacement, and configuration of laptops, workstations, smartphones, tablets, and related equipment
• Support Microsoft 365 applications and user administration
• Assist with Active Directory user and account administration
• Support mobile device and laptop management through Microsoft Intune
• Troubleshoot basic network and connectivity issues
• Assist with phone and mobile carrier administration, including Verizon and AT&T
• Set up technology for new employees and provide basic technology orientation and training
• Support office workstation setups, including monitors, docking stations, peripherals, and cable management
• Assist with conference room technology, including Zoom Rooms, Microsoft Teams Rooms, and Crestron systems
• Support cybersecurity practices and tools, including MFA and antivirus solutions
• Document issues and resolutions and help maintain IT processes and procedures
• Periodically travel to PARIC jobsites to assist with technology setup and troubleshooting

Skills and Qualifications

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent education and experience
• 0–2 years of IT or related relevant experience
• Strong interest in technology, troubleshooting, and IT support
• Excellent communication and customer-service skills, with the ability to explain technical concepts to non-technical users
• Strong organizational, time-management, and prioritization skills
• Ability to troubleshoot problems and identify practical solutions
• Ability to work effectively both independently and as part of a team
• Willingness to learn new technologies and adapt to changing business needs
• Ability to periodically travel to local jobsites as needed

Preferred:

• Familiarity with Microsoft 365, Active Directory, Microsoft Intune, Windows environments, or mobile-device support
• Basic understanding of networking and cybersecurity concepts

Why Join Us?

• We offer comprehensive benefits including but not limited to medical, dental, and vision coverage, flexible PTO, 10 Paid Holidays per year, life and AD&D, short and long-term disability coverage, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Career development and professional growth opportunities.
• A collaborative and inclusive workplace culture rooted in our core values.

AAP/EEO Statement

PARIC is an Equal Opportunity Employer/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected Veteran status.