Agency Services Rep I

Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as an Agency Services Rep I position in a Fortune 500® corporation located in Cincinnati, Ohio!

By working with Kelly in this role, you would be eligible for:
- A competitive hourly pay rate with weekly checks
- Online continuing education via the Kelly Learning Center
- Several employee discounts
- And more!

Pay Rate: $17.00 per hour

Schedule: Must be available to work 40-hour work week between 8a – 9p Monday through Friday (some weekends)

Pay Rate: $17.00 per hour

SUMMARY:

· Responsible for providing advanced customer service support to brokers selling products via telephone or written communication.

MAJOR JOB DUTIES AND RESPONSIBILITIES:

· Assists agents and brokers via telephone or written communication.

· Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.

· Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.

· Coordinates mailings and fulfillment requests.

· Assists in broker road shows.

· Provides reports to brokers.

· Works on special projects.

· Performs other duties as assigned.

EDUCATION/EXPERIENCE:

· High school diploma and one year of related customer service experience or an equivalent combination of education and experience required.

· Previous health insurance industry experience preferred.

SKILLS:

· Advanced oral, written and interpersonal communication skills required.

· Advanced organizational, problem-solving and PC skills required.

· Advanced benefits, claims processing or membership knowledge preferred.

 $17.00 per Hour