Duties and Responsibilities
• Effectively document customer, dealer, and/or company personnel interactions and issues
• Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.
• Strong troubleshooting computer skills are highly desired
• Quickly diagnose & troubleshoot problems as well as escalate high priority issues in a timely fashion in order to maximize efficiency and minimize downtime.
• Develop common solutions to problems with team members to maintain required service levels
• Maintain the accuracy and availability of customer related information online
Skills and Qualifications
• 4-year degree highly preferred. High School diploma/equivalent required.
• Must be fluent in Russian and English
• Candidates with customer service backgrounds and strong computer skills are highly desired
• Agriculture or farming background is desired
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
• Candidates must have excellent customer service skills and experience, including effective communication and listening skills
• Must exhibit a high level of professionalism at all times
Term of Assignment
• Long-term, Tentative Start Date May 2017
• Primary support hours will be 12:00 am to 10:00 am CDT 8 hour shift. Shifts outside of these hours are also a possibility, as well as weekends and holidays, OT is a possibility
• Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.
1. Strong Microsoft Office Suite including Excel PowerPoint, Word, Outlook,
2. Customer Service technical desktop support/ needs to be able to reset GPS by computer
3. Russian speaking
$18.17 per hour
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.