Kelly Services is currently seeking Customer Service Representatives for one of our top insurance clients in Indianapolis, IN.
As a Customer Service Representative placed with Kelly Services, you will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level.
Pay rate: $15.50 per hour
Hours: Call Center hours are 8a.m.-7p.m. EST. Candidates MUST have flexibility & availability to work any 8 hour shift within these hours
Additional responsibilities include:
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Thoroughly documents inquiry outcomes for accurate tracking and analysis
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address operational challenges and customer service issues
Provides external and internal customers with requested information
Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
Uses computerized systems for tracking, information gathering and troubleshooting
Requires limited knowledge of claims
Call Center position, candidates will be on the phones 7.5 hours per day
Job Requirements:
High school diploma or equivalent
One year of Customer Service experience
Call Center experience is preferred
Basic computer knowledge
4 month contract with the possibility of hire
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
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