Kelly Services is currently recruiting for a Customer Service Specialist for a well-known healthcare company in Eagan, MN.
Details:
Start Date: October 25, 2016
End Date: January 31, 2017
Work Hours: Monday – Friday - 9:00AM-8:00PM (Must be available for 8.5 hour shift)*
Training: Initial 4 Weeks classroom-based training will be 9:00AM-5:30PM; followed by mentoring with seasoned representative
Pay rate: $15.00
Job Description:
Handle inbound calls regarding Health Savings Accounts (HSA) and other spending accounts within a call center environment
Accountable for maximizing first touch resolution on all client service issues
Provide prompt and quality customer service interactions
Document all communication in database accurately and in a timely manner
Professionally communicate with customers, clients, and all levels within the organization
Knowledge, Skills, & Abilities:
Professional Telephone Etiquette
High level of Empathy
Excellent follow through and decision making skills
Minimum Requirements:
High School Diploma or GED required
4 Year College Degree Preferred, but not required
Basic knowledge in MS Word, Excel and Outlook
Excellent Written & Verbal Communication Skills
2 years of experience in a customer service-related position; or equivalent combination of education and experience
Must be comfortable going through interview and testing process
High School Diploma or GED required
4 Year College Degree Preferred, but not required
Basic knowledge in MS Word, Excel and Outlook
Excellent Written & Verbal Communication Skills
2 years of experience in a customer service-related position; or equivalent combination of education and experience
Why Kelly?
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Group-rate insurance options available immediately upon hire*
Weekly pay and service bonus plans
Job details are sourced from the employer's original posting.
Open job postingAbout the company
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