Duties & Responsibilities:
Training center interns engage in a variety of responsibilities under the supervision of PAWS Chicago staff. Intern responsibilities include but are not limited to:
- Monitor and respond to email and phone inquiries received from Clients
- Monitor and respond to administrative requests from the Trainers
- Maintain the training center registration database and contact clients whose payments are still pending
- Reschedule clients to a new class as requested
- Reschedule classes and contact clients about the schedule change as directed by the Director of Training and Canine Behavior
- Assist clients with registration as needed offline
- Assist clients with cancellations, refunds, or to correct promo code discounts
- Monitor class registrations and alert the Marketing and Adoptions team when registration is low
- Manage waitlists as classes become full
- Review new classes added to ensure the class offerings are correct in the registration database
- Compile market research and analysis reports as needed
- Strong customer service and communication skills
- Comfortable with database technology
- Ability to think analytically and is detail oriented
- Ability to perform market research and scans
- Ability to operate independently and as part of a team
- A genuine interest in, and desire to learn more about animal welfare and the No Kill movement
Intern schedule:
- PAWS Chicago requires that interns work Mondays and Tuesdays, 9 am 5 pm for a semester long (3-6 month)
- Schedules and work accommodations will be discussed individually.
- This position is based out of the Lincoln Park Adoption Center (1997 N. Clybourn Ave Chicago, IL 60614)
This internship may interest you if you are interested in the following fields:
- Nonprofit Management
- Animal Welfare
- Business Administration
- Information Technology
- Customer Service
- Project Management
Compensation & Benefits
This is an unpaid internship with PAWS Chicago.
