401(k) Client Service Center Manager

About Us

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.

At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. External Overview Manages and directs all activities, workflow and financial management of the Client Service Call Center. External Responsibilities Maintains compliance with state and federal regulations as well as standards set forth in the HRS division to ensure product integrity. Uses feedback from clients of what is and is not working for them to research and propose new products and product enhancements by working with various groups in HRS, such as Product Management and Field Operations, to ensure the client’s experience meets departmental goals.

Assists in the establishment of policies and implements all policies and procedures relating to the workflow of the assigned group by managing call volume and queue activity. Partners with key business units to continually evaluate process inefficiencies, identify opportunities for improvement, and implement strategies to enhance the client experience. Reviews the workflow of the group to ensure quality service and sound client relations and recommends improvements if necessary.

Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement. Prepares the capital and operating budgets for the cost center(s) and analyzes interdepartmental reports as they relate to the cost center(s).

Achieves cost center projections through labor expense and administrative expense controls. External Qualifications Associate's Degree - Preferred 2 years of experience in supervisory experience. Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $73,990.00 - $137,410.00 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.

If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.