Own the telesales AI agent operation and development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.
Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.
Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.
Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.
Partner with the Analytics team to establish measurement and experimentation frameworks, track channel KPIs, and report on performance with accuracy and rigor.
Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.
Strong understanding of AI tools and the technical aspects involved in their deployment and integration.
Experience managing external vendors and technology partners.
Project management skills with the ability to communicate effectively across functions and levels of seniority.
Fluency in English (written and spoken).
Beginner to intermediate SQL skills.
Experience designing and interpreting A/B tests.
Nice to Have
Hands-on experience working within or alongside sales channels.
Knowledge of conversational AI or speech analysis.
Experience building AI-driven solutions that deliver measurable business results.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PayJoy is a credit company with a clear mission: to help underserved customers in emerging markets achieve financial stability and success. Our patented secured credit technology offers a pathway for new customers to enter the credit system.