Company: Paytm
Role Type: Individual Contributor
Role Overview: We are looking for a high-performing Senior Key Account Manager with deep expertise in the payments and fintech ecosystem. The ideal candidate should have strong knowledge of payment products, banking/NBFC offerings, fintech solutions, and end-to-end integration processes. This is a pure revenue-focused individual contributor role with nationwide business development responsibility across industries and customer segments including Enterprise, Corporate, Government, and Emerging Businesses.
Key Responsibilities
1. Revenue & Business Development
● Drive new business acquisition across PAN India.
● Own end-to-end sales cycle: prospecting, pitching, solutioning, negotiation, closure.
● Identify monetization opportunities in every client discussion.
● Structure commercial models to maximize revenue and long-term account value.
● Cross-sell and upsell full-stack Paytm payment and financial products.
2. Payments & Industry Expertise (both online & offline) Strong understanding of:
● UPI, Cards (Credit/Debit), Net Banking
● Payment Gateway, Payment Links, QR, Soundbox, POS, EDC
● Subscription & Recurring Payments
● BBPS, FASTag, Toll, Transit Payments
● Lending partnerships (Banks/NBFCs)
● Merchant financing, BNPL
● Escrow, Settlement cycles, Reconciliation
● Knowledge of RBI guidelines, compliance, risk, MDR economics, and payment flows.
3. Integration & Solutioning
● Ability to understand and explain technical integrations (API-based, SDK, hosted checkout, etc.).
● Work closely with product and tech teams for customized integrations.
● Understand client tech stack and propose optimal integration models.
● Manage onboarding process including documentation, compliance, and go-live.
4. Strategic Account Ownership
● Build and maintain CXO-level relationships.
● Manage enterprise, corporate, and government clients.
● Drive retention and revenue expansion within key accounts.
● Monitor industry trends and competitor strategies.
5. Market Expansion
● Open new industry verticals.
● Identify large untapped segments across India.
● Willingness to travel extensively to build business nationally.
Candidate Profile
● MBA (Mandatory)
● 6–9+ years of experience in Payments / Fintech / Banking / NBFC / Financial Services.
● Strong understanding of payments ecosystem and revenue levers.
● Proven track record of achieving and exceeding revenue targets.
● Strong negotiation and commercial structuring capability.
● Experience handling enterprise / corporate / government accounts.
● Ability to operate independently with high ownership.
● Strong analytical, solutioning, and communication skills.
What We’re Looking For (Behavioral Traits)
● Hunter mindset – aggressive revenue orientation.
● Strategic thinker with monetization focus.
● Strong closure ability.
● High ownership & accountability.
● Comfortable with ambiguity and competitive markets.
● Strong networking skills across industries.
