Registration Clerk

About Us:

Since 2003 Primary Care Centers of Eastern Kentucky (PCCEK) has been providing the mountains with the highest quality health care. Our goal is to create a central medical hub with care for all your medical needs in one place. You no longer need to drive to multiple locations for medical, dental, mental or pharmacy care. At PCCEK all these services are provided under one roof. Primary Care Centers of Eastern Kentucky offers a full range of medical and diagnostic services for your entire family. Our primary function and purpose is prevention and treatment of disease, injury, and disability. We achieve this by evaluation, examination, the use of various procedures, and patient education. Our goal is to aid patients in achieving their maximum potential. PCCEK is recognized, as a Patient-Centered Medical Home by the National Committee of Quality Assurance. A Patient-Centered Medical Home is a model of health care delivery that is held to national standards, encompassing all of your health care needs, from preventive care to chronic disease management. Patients receive care that is coordinated, accessible, and comprehensive. Our highly trained staff is dedicated to promoting your health and well-being. Being a Patient-Centered Medical Home is just another step we are taking to advance the health of you and your family.

Equal Opportunity Employer:

Primary Care Centers of Eastern Kentucky’s policy is not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Also, to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including, but not limited to, recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Primary Care Centers of Eastern Kentucky is an equal opportunity employer.

About the Role:

The Registration Clerk plays a critical role in the healthcare sector by ensuring accurate and efficient patient registration and data management. This position serves as the first point of contact for patients, responsible for collecting and verifying personal, insurance, and medical information to facilitate smooth visit and treatment processes. The role demands meticulous attention to detail to maintain the integrity of patient records and compliance with healthcare regulations. The Registration Clerk collaborates closely with medical staff, billing departments, and patients to resolve discrepancies and support seamless communication. Ultimately, this position contributes significantly to the overall patient experience and operational efficiency within the healthcare facility.

Qualifications:

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Experience preferred but not required!
• Experience with specific healthcare registration software such as ECW.
• Familiarity with HIPAA regulations and patient privacy standards.
• Excellent communication skills, both verbal and written.
• Ability to handle high-pressure situations with professionalism and empathy.

Responsibilities:

• Greet and assist patients upon arrival, ensuring a welcoming and professional environment.
• Collect, verify, and accurately enter patient demographic, insurance, and medical information.
• Confirm patient eligibility and coverage details with insurance providers to facilitate billing and claims processing.
• Maintain confidentiality and security of patient information in compliance with HIPAA and other relevant regulations.
• Coordinate with clinical and administrative staff to resolve registration issues and update patient records as necessary.
• Manage appointment scheduling and patient check-in/check-out procedures efficiently.
• Handle inquiries from patients and healthcare providers regarding registration and insurance matters.
• Prepare and maintain daily reports related to patient registration activities and data accuracy.

Skills:

The Registration Clerk utilizes strong organizational and data entry skills daily to ensure patient information is accurately captured and maintained, which is essential for effective healthcare delivery. Communication skills are employed to interact clearly and compassionately with patients and healthcare staff, facilitating smooth registration and problem resolution.   Additionally, adherence to privacy regulations requires the clerk to consistently apply confidentiality practices, safeguarding sensitive patient information throughout all interactions.