As a Front Desk Supervisor, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.
Key Responsibilities:
- Leadership & Training: Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
- Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
- Room Assignment & Inventory: Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
- Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
- Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
- Safety & Security: Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
- Reporting & Documentation: Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
- Conflict Resolution: Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.
As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including:
- Hotel, F&B, golf, and retail discounts throughout the company properties
- Worldwide travel discounts through Marriott
- Tuition reimbursement to continue your education or professional development
- And much more!
Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"
