As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.
- Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
- Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
- Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
- Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
- Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
- Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
- Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
- Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
- Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
- Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
- Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
- Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
- Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.
Why You’ll Love Working Here
Comprehensive Benefits
- Medical, dental, and vision coverage, including FSA and HSA options
- 401(k) with company match
Exceptional Travel & Lifestyle Perks, and a commitment to your growth
- Hotel discounts across Marriott’s global network
- Discounts on dining, golf, spa services, and retail across PCH properties
- Tuition reimbursement up to $2,500 per year
- Extensive leadership and professional development opportunities
A Culture That Values People
- Collaborative leadership environment
- Supportive teams that celebrate success together
- Opportunities to make a meaningful impact on guest and associate experiences
If you enjoy analyzing trends, shaping strategy, and helping a resort perform at its best, this is a role where your work truly matters.
We’d love to connect and explore how your expertise can contribute to the continued success of the Auburn Marriott Opelika Resort & Spa at Grand National.
