Requirements
Location:
Suez, Egypt (Suez residents are a must) Job
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of hands-on experience in IT Helpdesk Support.
- Fluent English is a must Technical
Skills:
- Good knowledge of Windows and Windows Server, with basic knowledge of macOS or Linux.
- Basic understanding of networking concepts, including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting.
- Experience with Microsoft Office and common business applications.
- Ability to troubleshoot PC and laptop hardware issues.
- Familiarity with Active Directory and user account management.
- Basic cybersecurity awareness.
- Ability to troubleshoot hardware, software, and network-related issues.
- Required Soft
Skills:
- Strong verbal and written communication skills.
- Excellent problem-solving and analytical thinking.
- Customer-oriented mindset with patience and empathy.
- Ability to provide effective technical support and resolve user issues.
