PDI Technologies is looking for a Cloud Operations Engineer III to join our CloudOps team, supporting managed cloud infrastructure for our enterprise customers on AWS. This is a senior operational role for someone who can take ownership of complex, high-impact environments, work confidently and independently, and act as a clear communication point between customers, Professional Services, and the wider CloudOps team.
You'll combine hands-on technical delivery with strong stakeholder communication — leading incident response and change activity, running and contributing to governance and status meetings, and keeping the team informed and aligned. You'll be trusted to use your own judgement and initiative to drive issues to resolution, backed by the support and expertise of an experienced team.
Job Responsibilities:
- Manage and support enterprise customers' cloud infrastructure on AWS, ensuring availability, performance, and security of production environments.
- Monitor and respond to alerts via observability tooling, triaging and resolving incidents in line with agreed SLAs and SLOs.
- Lead incident response and root cause analysis (RCA) for complex or high-severity issues, producing clear write-ups and remediation actions.
- Carry out change management activities — including deployments, security patching, and infrastructure updates following established change control and CR governance processes.
- Administer and optimise AWS database infrastructure (e.g. RDS), including performance tuning, troubleshooting, and exposure/risk remediation.
- Support compliance and audit activity (e.g. SOC audits), ensuring operational practices meet security and regulatory requirements.
- Identify and help deliver cloud cost optimisation opportunities.
- Maintain accurate tickets, documentation, and workaround registers, and help close down accumulated technical debt.
Communication & stakeholder management:
- Communicate clearly and confidently with customers, Professional Services, and internal stakeholders, both verbally and in writing.
- Plan, schedule, and run operational and governance meetings — setting clear agendas, driving decisions, and tracking follow-up actions to completion.
- Provide regular, well-structured status updates and reporting back to the wider CloudOps team, keeping colleagues informed of progress, risks, and changes.
- Represent CloudOps professionally in customer-facing forums, translating technical detail into clear, actionable communication for a range of audiences.
Requirements :
- Significant experience in a Cloud Operations, DevOps, or Site Reliability Engineering role, ideally within AWS environments.
- Strong working knowledge of core AWS services (e.g. EC2, RDS) and cloud infrastructure operations.
- Experience with monitoring/observability tooling, incident management, and change management processes.
- Understanding of security patching and compliance/audit processes (e.g. SOC 2).
- Excellent written and verbal communication skills, with the confidence and credibility to lead meetings and communicate outcomes back to the team and to customers.
- Strong organisational skills and the proven ability to manage competing priorities under your own initiative.
- A collaborative team player who is equally comfortable working independently and knowing when to seek support from the team.
- Relevant AWS certification(s) desirable.
Behavioral Competencies:
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
