Linen Inventory Coordinator

About Us

From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly.

We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you’ll feel at home here.

About the Job

We are seeking a detail-oriented Linen Inventory Coordinator to manage store transfers and UPS fulfillment nationally for our linen portfolio, including our national linen brand, Reverie Social Linen. This role owns the daily movement of linen inventory — outbound orders, inbound returns, and inter-store transfers — keeping shipments, pickups, and exceptions moving so clients receive exactly what they ordered, on time, everywhere we ship.

The Linen Inventory Coordinator will partner with sales, planning, warehouse, asset reconciliation, and finance teams, and will work directly with UPS and clients, to drive on-time delivery and recovery, accurate inventory records, and cost-effective national shipping performance. This role is based in our Woburn, MA facility.

What You’ll Do

• Manage all outbound UPS linen orders nationally — release, ship, and close orders in POR, including swatch orders.
• Review UPS exception notifications daily and alert the correct team or salesperson so delays are addressed immediately.
• Track and monitor delayed shipments to ensure on-time arrival, and proactively send rerun shipments when timing is at risk.
• Keep clients informed when their shipment is being monitored or a rerun has been sent.
• Coordinate with UPS and clients to execute high-priority, last-minute, and urgent requests.
• Schedule UPS pickups and check all inbound shipments for scans, contacting clients when a pickup is missed.
• Reschedule pickups or arrange client drop-off, and track missed pickups through to resolution — working with planners, venues, asset reconciliation, and UPS to pinpoint the issue and complete the pickup.
• Generate and send return labels to clients daily.
• Execute inter-store linen transfers, including transfers to NY and transfers between Reverie and partner store locations.
• Maintain inventory accuracy by removing damages from inventory and monitoring the rolling seven-day overbook.
• Review UPS invoice charges biweekly, reporting on shipping profitability along with any issues, trends, or changes.
• Request guaranteed service refunds for delayed shipments and missed pickups, and initiate and follow up on claims for lost or damaged goods.
• Monitor weather nationally, anticipate potential UPS delays, and alert the sales team so delays are managed proactively.
• Support Cap Ex requests and projects such as showroom labels, showroom orders, and replenishment of our Middletown, RI facility.