Advanced Associate, Content Quality Assurance

Job Tier: IC15
Division: GQ Content Team, GQ Assessment
Reports To: Digitisation Lead
Location: Manila, Philippines

Work Schedule: Monday to Friday. UK time (3:00 pm - 12:00 mn Manila Time). Pearson reserves the right to vary work schedules based on business requirements.

About Pearson

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We create innovative educational products and services that support learners of all ages around the world. As part of Pearson, you'll join a diverse and collaborative team dedicated to improving lives through education and technology.

The Assessment division combines excellence in assessment delivery with exceptional customer experience. We are responsible for delivering accurate, secure, and timely results for high-stakes UK and international qualifications, ensuring learners and educators can trust the outcomes that matter most.

The Team

The General Qualifications Assessment team is responsible for delivering GCSEs, A Levels, and other qualifications in the UK and internationally. We work closely with assessment specialists and examiners to develop examination materials, monitor quality, and ensure candidates receive accurate and reliable results.

The Opportunity

We are looking for a highly organized and detail-oriented Advanced Associate, Content Quality Assurance to support the production and quality assurance of assessment content across our General Qualifications portfolio.

This is an excellent opportunity for Bachelor's degree graduates from any discipline, including fresh graduates who are eager to start their professional careers. We also welcome candidates with up to at least one year of work experience from any industry, function, or field.

In this role, you will support the secure and accurate production of assessment materials, particularly within the Pearson English International Certificate (PEIC) team, while also contributing to the digitization of assessments for onscreen and remotely invigilated testing.

Working within a collaborative team environment, you will help ensure the delivery of high-quality assessment content, manage relationships with external assessment associates, and support projects that impact learners around the world.

Key Responsibilities

Assessment Content Production & Quality Assurance

• Support the end-to-end production and quality assurance of assessment materials.
• Perform quality checks on PEIC examination papers and supporting resources.
• Verify paper-based assessments against their onscreen and remotely invigilated versions to ensure accuracy and consistency.
• Assist in the creation, administration, and delivery of digital assessment content for mock examinations, onscreen assessments, and remote invigilation services.
• Build knowledge and proficiency in PEIC and onscreen assessment authoring platforms.

Project & Process Management

• Manage assigned workloads and activities according to established schedules and deadlines.
• Monitor progress and proactively escalate risks, issues, or delays to management.
• Adhere to regulatory requirements and internal assessment production procedures.
• Maintain accurate records and documentation throughout the assessment lifecycle.

Stakeholder Collaboration

• Build and maintain positive working relationships with subject matter experts (SMEs), assessment associates, and internal stakeholders.
• Participate in team meetings and contribute to process improvements.
• Collaborate effectively with colleagues across the wider Assessment organization.

Data & Reporting

• Provide accurate and timely information to the Assessment Management Team.
• Escalate issues appropriately and recommend solutions where necessary.
• Support reporting activities and continuous improvement initiatives.

What We're Looking For

Minimum Qualifications

• Bachelor's degree in any course or discipline.
• Open to fresh graduates.
• Candidates with up to at least one year of work experience from any industry, function, or role are encouraged to apply.
• Strong attention to detail and commitment to maintaining quality standards.
• Good organizational and time-management skills.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience in administrative, operations, customer service, education, content management, quality assurance, or related roles is an advantage but not required.
• Experience working with digital platforms, online systems, or content production tools is beneficial.
• Familiarity with educational or assessment environments is a plus but not essential.

Success Profile

The successful candidate will be:

• Highly motivated with a strong willingness to learn.
• Organized and able to prioritize multiple tasks effectively.
• Detail-oriented and committed to delivering high-quality results.
• Adaptable and flexible when responding to changing priorities.
• Collaborative and supportive of team success.
• Proactive in seeking information, guidance, and continuous development opportunities.

Pearson Behaviors

We are looking for individuals who demonstrate:

• Customer Centricity
• Raising the Performance Bar
• Exceptional Collaboration for Value
• Leaders Inspire

Diversity, Equity & Inclusion

Pearson is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs. We encourage applications from candidates of all backgrounds and experiences.