The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages, engaging with guests in a friendly and professional manner, and maintaining a clean, well-stocked, and organized bar. This role requires a strong knowledge of beer, wine, and spirits to make recommendations to customers. It also requires strong customer service skills and attention to detail to ensure an exceptional guest experience.
- Greet guests warmly and take drink and food orders in a timely manner.
- Prepare and serve cocktails, beer, wine, and non-alcoholic beverages according to standard recipes and guest preferences.
- Maintain strong knowledge of food and beverage menus to provide recommendations and upsell premium products when appropriate.
- Ensure responsible alcohol service, monitoring guest consumption and follow all local laws and hotel policies.
- Handle guest concerns or complaints with professionalism and resolve issues quickly.
- Maintain cleanliness and organization of the bar, including counters, sinks, shelves, and glassware.
- Restock liquor, beer, wine, garnishes, mixers, and supplies throughout the shift.
- Properly handle cash, credit card transactions, and POS system functions.
- Assist with opening and closing duties, including inventory counts and end-of-shift reports.
- Work collaboratively with servers, barbacks, and food & beverage team members to ensure smooth service
- Change kegs, replace CO2 tanks, and ensure beverages are served properly.
- Prepare garnishes (cutting fruit, stocking condiments) before and during service.
- Replenish ice bins, keep them clean and sanitary.
- Collect empty glasses, bottles, and trash from bar and surrounding areas.
- Clean and polish glassware, utensils, and bar tools.
- Follow all sanitation and safety guidelines.
- Report any maintenance issues or damaged equipment.
- Maintain professionalism with coworkers and guests.?
- Other duties may be assigned by management
Based on the F&B department structure at some hotels other duties may include:
- Preparation of hot or cold food items
- Knowledge of bar food items
- Preparation and clean-up/sanitization of kitchen food prep areas.
- Rotation of food items to ensure the freshness of products.
