Front Desk Clerk

The Hyatt Place Provo is looking for an outgoing, customer service focused individual to join out team as a part-time Front Desk Agent (primarly evening shifts). The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, F&B experience a plus and the ability to multitask in a fast-paced hospitality environment while upholding the Hyatt Place hotel and Hyatt Brand’s service standards.

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.
• Serve guest in the Hyatt Place Placery Bisto & Bar - must be +21 years old.