The Host Person is responsible for providing a warm and welcoming first impression for every guest. This role manages reservations, seating flow, and guest communication while supporting service staff to ensure an exceptional dining experience. The Hostess must maintain a friendly, professional demeanor and operate efficiently in a fast-paced environment. Greet guests promptly with a friendly, professional, and welcoming attitude.
Manage reservations, waitlists, and seating assignments to ensure smooth restaurant flow. Escort guests to tables and provide menus as needed. Communicate accurate wait times and provide updates to guests in a courteous manner. Coordinate with servers, bartenders, and kitchen staff to ensure efficient seating and service timing. Answer incoming phone calls, provide restaurant information, and assist with reservations or inquiries.
Utilize online reservation tools to accept and modify guest reservations. Maintain cleanliness and organization of the host stand, waiting area, and entryway. Monitor dining room activity and assist in managing guest satisfaction and service quality. Assist with special guest requests, celebrations, and accommodations as appropriate. Support service staff during busy times by assisting with light tasks such as resetting tables, stocking menus, or maintaining guest areas.
Assist in the cleanliness of the restaurant, lounge, and restrooms as necessary to ensure a great guest experience. Report any maintenance issues or damaged equipment. Maintain professionalism with coworkers and guests.? Other duties may be assigned by management
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This company is involved in property management, sales, and marketing within the real estate sector. They focus on leasing goals and require knowledge of industry standards and software.