Valet

The Valet Attendant provides a welcoming first and last impression for hotel guests by safely parking, securing, and retrieving guest vehicles. This role requires excellent customer service, strong communication skills, and the ability to work quickly and efficiently in a fast-paced environment. The Valet Attendant also assists with guest luggage, directions, and local information while ensuring the smooth flow of traffic at the hotel entrance.

Greet guests upon arrival and departure with a friendly, professional, and courteous demeanor. Safely park and retrieve guest vehicles in designated areas while following all driving and safety regulations. Assist guests with loading and unloading luggage or personal belongings. Maintain traffic flow at the entrance, keeping the drive clear for arriving and departing guests. Provide directions, hotel information, and recommendations for local attractions when requested.

Accurately record vehicle information, issue claim tickets, and ensure the safe return of vehicles to their owners. Inspect vehicles for pre-existing damage and report any incidents immediately. Maintain cleanliness and organization of the valet area and storage areas. Handle guest inquiries, complaints, or special requests promptly and professionally. Communicate effectively with front desk, bell staff, and management to coordinate guest needs.