Assistant Property Manager - Roswell, GA

Key responsibilities include:

• Manage resident accounts, including balances, payments, adjustments, and account reconciliation
• Monitor delinquency and complete consistent collection follow-up
• Prepare late notices, payment demands, legal documentation, and eviction-related paperwork as required
• Maintain accurate documentation of collection activity and resident communications
• Assist with monthly financial reporting and research account discrepancies as needed
• Manage lease renewals, renewal documentation, and resident retention efforts
• Review move-in and move-out documentation for accuracy and completeness
• Assist with final account statements, charges, credits, and deposit dispositions
• Respond to resident account questions and resolve concerns professionally and timely
• Maintain accurate resident files, records, and documentation
• Assist with lease administration and ensure documentation complies with company policies and Fair Housing requirements
• Support the community manager with daily operational and administrative responsibilities
• Assist with invoice processing, vendor documentation, and other property-level financial responsibilities
• Review reports and follow up on outstanding operational items
• Maintain appropriate confidentiality when handling resident, employee, and financial information
• Communicate professionally with residents, prospects, vendors, coworkers, and leadership
• Work collaboratively with the leasing and maintenance teams to support overall community performance
• Maintain clear ownership of assigned responsibilities while supporting the team when additional assistance is needed
• Follow established communication, escalation, and approval procedures
• Demonstrate sound judgment when handling resident concerns and sensitive situations
• Meet established deadlines and maintain organized records
• Participate in property inspections, resident events, and other community initiatives as needed
• Assist the community manager with additional duties necessary to support the property's operational and financial goals

Qualifications:

• Minimum 3 years of multifamily property management experience preferred
• Previous assistant manager or similar property management experience strongly preferred
• Strong experience with resident account management, collections, delinquency, and lease administration
• Working knowledge of multifamily accounting and property financials
• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Ability to prioritize multiple responsibilities and meet deadlines
• Strong problem-solving and conflict-resolution skills
• Ability to receive direction and feedback professionally and implement changes when needed
• Demonstrated ability to work collaboratively within an onsite team
• Knowledge of Fair Housing requirements and multifamily industry practices
• Bilingual Spanish/English skills preferred