Call Center Patient Advocate (Patient Intake & Admissions)

Call Center Patient Advocate (Patient Intake & Admissions)

Department: Patient Access / Admissions Reports to: Call Center Manager / Director of Operations

Location: Remote or Hybrid (PRM Clinic Support)

NOTE: Must reside in one of the following states: Florida, Georgia, Illinois, Maryland, Michigan, New Jersey, Ohio, Tennessee, Texas, Virginia

Status: Full-Time

Role Overview

Our Patient Advocate serves as the first point of contact for prospective and existing Pelvic Rehabilitation Medicine (PRM) patients. This role blends high-touch patient advocacy with a consultative admissions approach, guiding patients through education, qualification, and scheduling with the goal of converting qualified inquiries into completed consultations and admissions.

The ideal candidate is empathetic, confident, patient-focused, and motivated by helping patients take the next step in their care journey.

Key Responsibilities

Patient Advocacy & Experience

• Educate patients on chronic pelvic pain conditions and PRM’s treatment approach.
• Actively listen to patient concerns and provide clear, supportive guidance.
• Ensure every patient interaction reflects PRM’s standards of excellence and care.

Admissions & Conversion

• Handle inbound and outbound calls, texts, and emails from new and existing patient leads.
• Qualify patients based on clinical appropriateness and readiness for consultation.
• Address hesitations and objections using a patient-centered, educational approach.

Documentation & Systems

• Accurately document and navigate all patient interactions in CRM/EHR systems.
• Track lead status, outcomes, and follow-up activity.
• Always Maintain compliance with HIPAA and PRM policies.