Service Advisor - Off Highway

Your New Opportunity:

An exciting opportunity is now available for a highly motivated Service Advisor to join our Off Highway team at Altona.

Working at the heart of our busy service department, you’ll be the key link between our customers and technicians - delivering exceptional service, coordinating repairs and helping keep critical equipment moving. No two days are the same in this fast-paced, customer-focused environment.

You’ll work across premium Off Highway products and support a team that prides itself on delivering industry-leading service and building strong customer relationships.

In this role you will:

• Have proactive communication with workshop customers daily – taking bookings, advising of progress and providing estimated finish times
• Provide accurate quotes to customers and provide timely follow up
• Process invoices upon completion of jobs
• Respond to phone queries in a fast, efficient manner
• Work with workshop staff to ensure Penske’s top notch customer care standards are met and exceeded
• Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
• Work in partnership with the Service Manager and Technicians to manage WIP (work in progress) to increase efficiencies
• Model safe working behaviour in line with Penske’s values of Ownership, Passion, Teamwork, Integrity and Care