Job Description:
Pool Equipment Tech Support Rep, 1st Shift – Arizona region
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.
We have an opportunity for a Pool Equipment Tech Support Rep to join our Arizona team. You will be working with inbound calls, specializing in certain product lines to help customers and dealers troubleshoot their products using your technical and customer service skills.
You will:
- Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
- Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
- Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
- Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary.
- Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.
Required Qualifications:
- 3-5 years of hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
- Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
- Experience supporting pool builders, service companies, distributors, or pool professionals.
- Proficiency with Microsoft Office applications.
- Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
- Must live within 1 hour of Phoenix or San Antonio
Preferred Qualifications:
- Bilingual in English and Spanish highly desired
- Experience using CRM platforms such as Salesforce, preferred.
- Experience working with ERP systems.
- Previous technical support, service dispatch, or warranty administration experience.
- Manufacturer technical support experience within the pool industry.
Compensation:
- The hourly pay for this role is $26.00+/hour, DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.
Shift:
- 7:00am-4:00pm in summer, 8am-5pm in winter (hours can vary by region)
Benefits:
As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:
- Paid holidays
- Paid vacation
- Paid sick time
- Medical, Dental, and Vision Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Caregivers leave
- Prescription drug insurance
- Tuition reimbursement
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
