Overview
Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.
Compensation: $16.00- $18.00 per hour based on experience and qualifications.
Responsibilities
Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:
- Answer all incoming calls in a timely, professional and courteous manner
- Schedule new and return appointments for patients following scheduling guidelines
- Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
- Assist callers with information and referral to appropriate resources
- Review and check insurance eligibility; explain required documents
- Retrieve calls from voice mail and assist callers as needed
- Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
- Adhere to HIPAA guidelines
Qualifications
Education: High school diploma/GED required. Some college preferred.
Experience: Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred.
Knowledge, Skills, and Abilities:- Bilingual English/Spanish
- Exceptional customer service skills
- Ability to interact successfully with people from a variety of backgrounds and abilities.
- Basic computer literacy
- Working knowledge of electronic medical records and practice management systems.
- Ability to multi-task in a high change environment
Our Benefits Include:- 18 PTO days per year & 11 paid holidays
- Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
- Dental & Vision
- Flexible Spending Accounts
- Employer-paid Life Insurance
- Employer-paid Short-Term and Long-Term Disability
- Annual Training
- 403(b) with 5% employer matching
People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.
