Primary Responsibilities
include the following:
o Answer incoming calls timely and accurately o Answers inquires by clarifying desired information, researching, locating and providing information o Resolves customers issues and concerns o Creates and maintains knowledge articles o Provide technical assistance to the customer (Examples)
· Password reset
· Account information
· Case number information
· Adobe Reader issues
· Brower issues
· Technical computer issues
· Internet connectivity
· PEAK navigation o Enter information obtained from the call into a customer relationship management tool o Utilize the IVR/ACD for incoming and outgoing calls o Follow communication scripts when handling different topics o Meet personal/team qualitative and quantitative targets
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Perfecta is an IT consulting and staffing Solutions Company headquartered in Los Angeles, CA. With Perfecta you get a nationwide reach and wide business network with a variety of services all under one roof and most importantly, personal attention to all your requirements. Our services and team are focused on meeting today’s complex needs of the companies in technical domain. We, at Perfecta understand that every client will have a unique problem and work on creating tailor-made solutions specific to your immediate needs and devise strategy for long term needs. Perfecta boasts of an elaborate client base which includes companies from varied industries. Our goal is to ensure that we make the job of the companies we work with easier and help them prosper. We are set up to deliver maximum business value and provide services to deal with business challenges and create extended solutions. Our approach to understand your staffing needs is solution oriented and we see to it that we identify the best possible talent available matching your requirement. Our team of highly skilled professionals will work as an extended part your business and will make it a point to understand not only your solution need but also the budget requirements to deliver best value solutions. In today’s fast paced economic environment organizations need to rapidly adapt and be receptive to changing customer needs. Perfecta is nicely positioned for our customers to be a technology partner in their journey to transformation.