NMCI POC, Junior level

Perrygo is a small, growing company; we are passionate about our employees as well as providing support to our customers. We are excited for the opportunity to bring aboard highly motivated and energetic individuals to join our expanding team in California. Currently, Perrygo is seeking an NMCI POC candidate to support our IMITSS contract.

Responsibilities may include the following:
The Nautilus/NMCI Point of Contact (POC) serves as the primary technical liaison for NAWCWD personnel utilizing Nautilus and NMCI systems and peripherals. This role plays a key part in ensuring timely, effective, and customer-focused IT support within a mission-critical environment.
Core Responsibilities Include:
Tier-1 Technical Support-
Provide initial troubleshooting and technical assistance for all Nautilus/NMCI-related hardware, software, and peripheral issues. Serve as the first point of contact for end-user support and problem resolution.
Customer Engagement-
Work directly with internal customers to collect and validate infrastructure requirements for new service requests. Act as the primary conduit between ACTR staff and end users, ensuring transparent communication, status updates, and successful project execution from initiation to completion.
Core Services Provided:
Processing Move/Add/Change (MAC) requests
Coordinating computer relocations
Updating desktop/laptop location records
Managing custodian transfers of IT hardware
Facilitating account modifications and lifecycle management
Supporting technology refresh efforts
Provisioning of new user accounts and computing devices
Facilitating software installation and licensing
Processing requests for networked printers/scanners and multifunction devices
Providing setup and network integration for printers/scanners
Supporting special account requests as needed
Delivering Microsoft Teams telephony support

Required Experience:

• U.S. Citizenship is required.
• Hold and maintain a Secret security clearance for duration of employment.

Required Education & Qualifications:

• A Junior level person within the labor category has a HS Diploma with 2+ years of experience
• Active Security Clearance – minimum of at least a current DoD Interim Secret security clearance is required
• US Citizenship is required
• Proven experience working with MS Office Suite
• Ability to work well in a fast-paced, team environment

Location: 100% on-site
Contract: This position is supporting an active, funded contract.

Perrygo Consulting Group, LLC is an Equal Opportunity Employer for all individuals, including protected veterans and those with disabilities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Perrygo Consulting Group, LLC participates in E-Verify.

If being a part of a small, growing company while having the opportunity to work on exciting projects with challenging tasks excites you – then please apply today!

Compensation Package - We offer an excellent compensation package with competitive salaries and benefits, including:

• Paid Time Off (PTO)/Sick Leave
• 11 Paid Holidays
• Flexible Work Schedules (offering a healthy work-life balance whenever possible)
• Employee Assistance Program (EAP)
• Medical, Dental, and Vision
• LTD/STD, AD&D, and Life-Employer Paid
• Supplemental Life and Accident options
• Health Savings Account (HSA) with employer contribution
• 401K Plan with employer Safe Harbor contribution
• Profit Sharing Plan