About Pet Meadow
Pet Meadow provides compassionate aftercare for pets, helping families navigate one of life’s hardest moments with care, dignity, and transparency. With over 25 years of experience and a strong ethical foundation, we’re expanding our market and building a high-performing sales team to support our growth. This role is ideal for someone who thrives on relationship-building, strategic account management, and driving revenue growth across an assigned territory.
What You’ll Do:
Account Ownership & Retention
- Serve as the single point of contact for all assigned accounts.
- Manage and resolve cases generated on account labels.
- Develop structured account plans for top clients, engaging stakeholders at multiple levels (executive sponsors, daily users, financial decision-makers).
Expansion & Growth
- Identify upsell and cross-sell opportunities (expanded services, new locations, add-on programs).
- Execute a repeatable expansion playbook to increase revenue per account year over year.
- Leverage “land and expand” strategies to grow small accounts into statewide partnerships.
Predictable Pipeline Development
- Maintain consistent outreach to dormant or low-activity accounts.
- Build and execute referral campaigns from satisfied clients.
- Run account retention initiatives to sustain long-term client relationships.
Customer Success & Experience
- Ensure clients receive exceptional service delivery and rapid issue resolution.
- Conduct regular reviews with top accounts.
- Gather client feedback to inform product/service improvements.
Internal Collaboration
- Partner with Operations to ensure smooth onboarding and ongoing service excellence.
- Share market intelligence-including competitor activity, industry shifts, and client needs-with leadership.
- Align account strategies with company revenue goals alongside Sales Leadership.
What You Bring:
- Experience in outside sales, account management, or business development- preferably in pet care, veterinary services, or related industries.
- Proven track record in growing and retaining client accounts.
- Strong relationship-building skills and comfort engaging stakeholders at multiple levels.
- Ability to strategize and execute account plans while managing multiple priorities.
- Comfortable using CRM systems to track activity, opportunities, and client engagement.
- Organized, self-motivated, and results-driven in a fast-paced, field-based role.
Why You’ll Love Working Here:
· Make a meaningful impact by driving Pet Meadow’s expansion across assigned region.
· Own key accounts and see the direct results of your work on company growth.
· Earn performance-based incentives for revenue growth, upsells, and account retention.
· Enjoy comprehensive benefits, including health, dental, and vision coverage.
· Take paid time off and holidays to recharge and stay at your best.
· Access a company car or car allowance to support your field-based role.
· Build your future with a 401K match and long-term growth opportunities.
