Senior Program Manager

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

This role is remote within Costa Rica. Primary working hours align with Mountain Standard Time (MST) in Phoenix, Arizona. On-site attendance is required as needed and during visits by company vice presidents; there is no fixed on-site schedule.

Additional after-hours work may be required based on business needs. Opportunities to work voluntarily on holidays will be offered.

Hybrid Position.

PetSmart is seeking an experienced Program Manager to support strategic OMNI Channel initiatives across the OMNI fulfillment experience, Pet Health, and In-Store Services.

This individual will serve as a key facilitator across multiple Agile teams, ensuring effective coordination, visibility, and execution of complex technical programs. The ideal candidate will possess a strong program management background, experience supporting cross functional initiatives, and the ability to communicate effectively with both technical teams and senior leadership.

Key Responsibilities

• Lead planning, coordination, and execution of technology programs across multiple teams and workstreams.
• Facilitate cross-functional collaboration among Platform, Customer Experience, Web & Mobile, Data & Reporting Engineering teams, 3rd Party Vendors, and Business Partners.
• Identify, track, and manage program risks, issues, dependencies, and milestones.
• Create an atmosphere of trust, transparency, and collaboration
• Flexibility to adapt to changing priorities, demands and timelines
• Provide leadership visibility into program health, delivery timelines, and key decisions.
• Support sprint-level and coordinate program-level planning activities and milestones.
• Support roadmap development and ongoing program governance.
• Facilitate status meetings, readouts, program reviews, and stakeholder communications.
• Maintain project artifacts, documentation, and reporting within Jira and Confluence.
• Develop executive-ready presentations and status updates.
• Drive alignment across teams to ensure successful delivery of strategic initiatives.

Required Qualifications

• 5+ years of Program or Project Management experience within technology organizations.
• Experience managing complex, cross-functional programs involving multiple stakeholder groups.
• Strong knowledge of Agile delivery methodologies.
• Experience working in Agile and/or SAFe environments.
• Strong executive communication and presentation skills.
• Self-driven, with strong critical thinking, communication, and relationship building skills
• Proficient in project management discipline and tools such as Jira, Confluence, MS Office Suite
• Demonstrated experience managing risks, issues, dependencies, and program governance.
• Experience partnering with technical teams including engineering, data, architecture, or analytics organizations.
• Experience supporting Retail Technology initiatives.

Success Measures

• Increased visibility across Technology initiatives.
• Effective management of cross-team dependencies and risks.
• Improved stakeholder communication and executive reporting.
• Successful coordination and delivery of strategic programs.
• Consistent execution of Agile planning, status reporting, and roadmap alignment activities.

Ideal Candidate

The successful candidate is a proactive program leader who thrives in a fast-paced environment, enjoys solving complex coordination challenges, and can effectively bridge communication between technical teams and business stakeholders. They are highly collaborative, detail-oriented, curious, and passionate about driving successful outcomes across Technology initiatives.

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our Costa Rica office offers outstanding amenities in a fun and rewarding workplace including:

• You will be able to bring your pets to work!
• Free access to UltraPark gym facility
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Will have medical, dental & vision benefits for all associates
• Offer paid time off including holidays and discretionary days

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.