Job Description
Job Title: Process Improvement Specialist
Status: Full-time
Department: Business Strategy and Process Management
Reports To: Business Process Manager
Location: Guam
Job Summary:
Pacific Federal Management (PFM) is seeking a highly motivated and detail-oriented Process Improvement Specialist to join the Business Strategy and Process Management Department.
As a Process Improvement Specialist, you will play a critical role in executing the strategy by identifying and implementing process improvements needed to pursue operational excellence. You will analyze existing workflows, identify bottlenecks, implement solutions to streamline processes and lead cross-functional transformation projects.
Responsibilities:
Process Improvement & Excellence
- Lead process improvement initiatives from discovery through implementation, giving priority to those that close gaps against strategic goals and OKRs.
- Map current-state processes to identify inefficiencies, bottlenecks, redundancies, and risks, and design improved future-state processes.
- Create new processes and redesign or optimize existing ones using Business Process Management methods.
- Define success metrics for each initiative and track results after implementation to confirm targets have been achieved.
Cross-Functional Transformation
- Lead company-wide and cross-functional transformation projects, including scope, work plans, milestones, stakeholder coordination, and status reporting.
- Partner with the Business Performance Specialist to diagnose root causes of lagging or missed goals and decide where process change is needed.
- Work with department heads as change champions, and support communication, training, and adoption so changes are sustained.
- Coordinate with the Data Analytics department on analytical and system support for change initiatives, including automation opportunities.
Standardization & Documentation
- Develop and maintain standard operating procedures, process maps, and work instructions.
- Build and manage a central, up-to-date process library that employees can easily access.
- Drive process standardization across departments to improve consistency, quality, and compliance.
Facilitation & Enablement
- Facilitate process mapping sessions, improvement workshops, and root cause analysis sessions.
- Provide input to corporate strategy development and department strategy alignment.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 3+ years of experience in process improvement, operational excellence, business process management, or business analysis.
- Working knowledge of Lean, Six Sigma, or other continuous improvement methods.
- Working knowledge of workflow automation tools such as Microsoft Power Automate.
- Proficiency in process mapping methods (such as BPMN or swimlane diagrams) and tools such as Visio or Lucidchart.
- Experience leading cross-functional projects from planning through implementation.
- Understanding of change management principles and experience supporting adoption of new processes.
- Strong facilitation, documentation, and written communication skills.
- Ability to build relationships and influence stakeholders at all levels without direct authority.
- Lean Six Sigma Green Belt or higher a plus.
- Change management or project management certification (such as Prosci or PMP) a plus.
- Experience in construction, government contracting, or professional services a plus.
