At PGW Auto Glass, we are committed to delivering exceptional service, quality, and reliability to our customers across North America. We are seeking a hands-on, results-driven Regional Retail Manager to lead multiple auto glass installation locations. This role is ideal for a leader who thrives in a fast-paced environment, enjoys being in the field, and is passionate about developing teams, driving sales, and ensuring operational excellence.
Duties/Responsibilities:
- Oversee the performance of multiple retail locations within a designated area, ensuring all locations adhere to company standards for safety, operations, and customer service.
- Regularly visit all retail locations to evaluate their performance, provide support, and ensure consistent implementation of company policies and procedures.
- Foster strong relationships with key customers to drive sales growth and customer retention.
- Collaborate with the sales team to develop and implement area-specific sales strategies and initiatives to meet or exceed sales targets.
- Build and maintain strong relationships with fleet and commercial accounts.
- Create a culture of continuous improvement, recognition, and employee engagement.
- Lead by example to promote accountability, teamwork, and high-performance standards.
- Lead, coach, and mentor retail branch managers to ensure their teams are aligned with company values and performance expectations.
- Support technician training, certification, and installation quality standards.
- Ensure accurate billing, payment processing, and daily financial closeouts.
- Manage building maintenance, tools, and equipment across locations.
- Ensure timely warranty follow-up and resolution of customer concerns.
- Develop and implement strategies that align with company goals, including sales, customer service, and operational efficiency.
Education/Experience/Skills:
- 3–5 years of experience managing multiple locations or operations.
- 3–5 years of leadership experience in an operations and sales environment; auto glass experience preferred.
- Expertise in setting objectives, creating business strategies, and implementing plans.
- Ability to lead, mentor, and motivate teams to achieve business goals.
- Strong sales and customer-focused mindset.
- Excellent verbal and written communication with ability to engage effectively. Bilingual skills a plus.
- Knowledge of billing, cash handling, and financial processes.
- Windshield installation and calibration experience.
- Experience training and developing technicians.
- Willingness to travel regularly to assigned retail locations.
- Proficiency in managing budgets, financial reporting, and ensuring profitability.
Benefits and Compensation:
- Comprehensive health, dental, vision, and disability coverage options.
- Employer-provided life insurance and long-term disability benefits.
- Paid time off (PTO) and paid holidays.
- 401(k) retirement plan with company match.
- Parental leave and support continuing education.
