About the Role
Phase 3 Productions is seeking a proactive and technically skilled IT & Streaming Support Specialist to strengthen our digital, virtual, and broadcast ecosystem. This role suits someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is excited to support one of Jamaica’s leading event, media, and broadcast production companies.
Key Responsibilities
IT Support & Systems Management
- Provide day-to-day IT support for staff across multiple locations
- Set up and configure laptops, mobile devices, printers, software, and user accounts
- Manage Wi-Fi networks, basic server access, Google Workspace, and device security
- Maintain IT asset inventory and support onboarding/offboarding processes
Streaming & Virtual Event Support
- Set up, test, and manage streaming links on Zoom, Teams, YouTube Live, Vimeo, etc.
- Support virtual and hybrid events with reliable audio/video connectivity
- Conduct tech checks and assist presenters and clients with virtual platforms
Digital Signage Monitoring & Support
- Assist with setup and remote monitoring of digital signage players and systems
- Respond to system alerts and coordinate on-site follow-ups with technical teams
Broadcast System Support
- Perform basic updates, firmware installations, and configuration backups
- Assist production teams with network tasks, device testing, and event readiness
Network, Security & Infrastructure Management
- Manage network and security infrastructure across offices, warehouses, OB units, and event sites
- Implement network monitoring and maintain secure configuration backups
- Oversee device standards through MDM/endpoint management tools
- Create and enforce cybersecurity policies (MFA, access control, encryption, EDR)
- Run vulnerability checks, patch cycles, and manage secure user access
- Maintain incident response and disaster recovery procedures
Documentation & Process Improvement
- Maintain IT and streaming SOPs, network diagrams, logs, and troubleshooting guides
- Recommend improvements to enhance reliability, efficiency, and cybersecurity
Qualifications
- 2–4 years’ experience in IT support, technical support, or AV/streaming
- Solid understanding of networking, device setup, and troubleshooting
- Experience with Zoom/Teams and virtual event platforms
- Familiarity with broadcast or AV equipment is an asset
- Strong communication and customer service skills
- Relevant IT certifications (CompTIA, CCNA, Google IT Support, etc.)
Who You Are
- A calm, solutions-driven problem solver who doesn’t panic under pressure
- Someone who enjoys working hands-on with technology and learning new systems
- Comfortable supporting both office staff and production teams with patience and clarity
- Organized, reliable, and able to manage multiple priorities without losing follow-through
- A team player who communicates well and takes ownership of tasks from start to finish
- Someone who takes pride in clean setups, documentation, and consistent uptime
- Curious, proactive, and eager to contribute to a high-performance production environment
