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Job Title

Assistant Manager – Services (HVAC)

Department / Division

Operations

Position reports to

Sr. Manager – Services 

External Interface

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)

• Retailers – Store Managers 

• Outsourced  Agencies – Facility Managers, Supervisors 

• Original Equipment Manufacturers (OEM), Vendors for the purpose of AMC 

• Government/ regulatory bodies 

• Vendors/ contractors  

Minimum Qualification

(i.e education, training etc.)

• Engineering Graduate (Heating, Ventilation & Air-conditioning)

Minimum Experience

• 7 – 10 years of experience in Engineering; with at least 4 - 5 years in retail/real estate industry 

Special Skills/Attributes 

(required for performing the job effectively)

• Sound understanding of  air-conditioning equipments and systems

• Knowledge of infrastructure installations 

• Knowledge of mechanical, electrical and civil maintenance policies and processes

Overall Purpose/Objective

Of the job 

Responsible for implementation of the maintenance strategy across all the HVAC equipment / systems within the property and adherence to preventive maintenance schedules  and timely resolution of retailer issues 

Key Responsibilities

(List major responsibilities, that you have,  to achieve the key objectives)

• Formulate a planned preventive maintenance schedule (PPM) for HVAC and fire fighting equipments/ systems for the entire year based on the Asset History Card, Breakdown Register and the Equipment Manual

• Ensure that all the necessary log-books/ daily checklists are filled in on time and record the snags for all HVAC and fire fighting equipments

• Undertake breakdown maintenance after determining the causes for breakdown and resolve the same in minimum time

• Undertake daily inspection of the HVAC systems and equipment across the property to check its physical condition and functioning

• Supervise the checks of equipment/ systems carried out by the outsourced staff and review the checklists obtained from them

• Manage the deployment of outsourced staff, in coordination with Chief Engineer, in order to ensure that all the critical equipment/ areas are adequately manned

• Provide necessary support to the retailers in timely and effectively resolving their issues pertaining to engineering/ technical such as air-conditioning, water, sprinklers, hydrants etc. 

• Identify the agencies for the purpose of Annual Maintenance Contract (AMC) and define scope of work for them based on the areas to be covered and services to be provided

• Check and verify bills raised for any maintenance work undertaken within the property through job orders/ contractors

• Liaise with government/ regulatory bodies (such as Power Company, Fire department) and/ or their representatives such as lift supervisor, electrical inspector etc. along with the Liaison team / Security team to obtain the necessary licenses/ permissions etc.