We transform lives.
Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?
WHO WILL LOVE THIS JOB
- A chameleon, you can adapt quickly to any situation and will maintain your composure in difficult circumstances.
- An efficient worker, you have top-notch organizational skills and can keep multiple plates spinning in the air.
- A highly empathetic person, you find joy in connecting with people and show compassion to them as they seek help.
- A calm presence, you stay composed under pressure and know how to help people feel heard during difficult moments.
- A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.
YOUR TOP RESPONSIBILITIES
- Conduct phone screens to determine prospective clients' eligibility for the RAP Program, gathering detailed information to support appropriate placement.
- Complete intake appointments, including obtaining required documentation, releases, and consent forms while ensuring accurate and timely data entry into the Mission's database.
- Schedule case management appointments and other follow-up services to support a smooth transition into care.
- Conduct property searches and urine analyses in accordance with program policies and procedures.
- Connect clients with appropriate community resources and coordinate external referrals when program eligibility requirements are not met or different levels of care are needed.
- De-escalate crisis situations and communicate effectively with clients, families, and team members to promote positive outcomes.
- Build collaborative relationships with community providers and internal teams to ensure continuity of care and service delivery.
- Demonstrate understanding and comply with all relevant legal, regulatory, and compliance requirements, company policies and procedures, and the Code of Ethical Conduct.
- Follow the Mission’s Statement of Faith and lifestyle and adhere to the Mission’s employee policy manual and guidelines set forth by the CEO.
- Lead or participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.
- Perform other duties within scope as assigned.
