We are looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to our customers and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to complete the Video KYC.
Responsibilities:
Act with integrity & think customer-first in every interaction
Handle cases which involves video calling
Follow specified process guidelines defined for the process
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Recommend process improvement
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritize, and manage time effectively
Should be able to speak in English and Hindi
Education: (10+2) is Mandatory
0 - 1 years of work experience in a customer facing role
Multilingual skills (spoken + written) in South Indian languages are preferred
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Read more about PhonePe on our blog.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PhonePe is an Indian fintech company providing a digital payments app for money transfers, bill payments, recharges, and financial services.