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    PI

    Pick n Pay

    Retail

    Frontline Service Manager

    WC11 - Pinelands, South AfricaOn-SiteFull-time2+ yrs experiencePosted Yesterday
    All Pick n Pay jobs

    Job description

    It's fun to work in a company where people truly BELIEVE in what they're doing!

    To control and ensure the correct frontline procedures and processes are adhered to daily and ensure efficient workflow throughout the department and supervise staff.
    Requirements

    Matric
    Minimum of 2 years in a supervisory position

    Previous experience in the Frontline department or department management experience

    Preference will be given to applicants who have managed a department

    Competencies

    Attention to detail and conscientious
    Assertive with a sense of urgency
    Customer focused
    Human resource management skills (including communication and training)
    Change management skills
    Communication skills
    Planning
    Organising
    Time management
    Leadership and control
    Problem solving
    Conflict management
    Ability to delegate

    Key Responsibilities:

    Provide exceptional customer service
    Promptly respond to cashier queries and issues
    Authorize transactions per the SOP
    Manage queues proactively
    Manage and maintain hygiene, housekeeping and safe working standards on the frontline
    Manage and maintain all security procedures
    Proactively manage the prevention of waste and shrink
    Manage the human resource (communication and training)
    Initiate and coordinate social responsibility activities
    Manage the efficient operation of the cash office
    Complete all required documents and administration daily

    Closing date: Friday 20th November 2026

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    Discover who we are

    Job details are sourced from the employer's original posting.

    Open job posting
    PI

    About the company

    Pick n Pay

    Pick n Pay is one of the largest supermarket chain stores in South Africa. They offer a wide range of products and services, including groceries, clothing, and financial services.

    View all Pick n Pay jobs
    Industry
    Retail
    Founded
    1967
    Open roles
    54

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