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    PI

    Pilot Company

    Retail

    Director, Regulatory Affairs and Compliance

    Knoxville, United StatesOn-SiteFull-time10+ yrs experiencePosted 1w ago
    All Pilot Company jobs

    Job description

    This role leads and advances the enterprise compliance program, strengthening the organization’s culture of compliance and ensuring alignment across regulatory requirements, business operations, and risk management. The Director provides strategic oversight for compliance program design, regulatory operations, data and monitoring, training, communications, and third‑party risk. The role ensures an integrated, scalable, and proactive compliance framework that supports effective risk identification, mitigation, and reporting.

    Essential Functions

    1. Lead enterprise compliance strategy and ensure alignment with organizational priorities and regulatory expectations.
    2. Oversee the compliance program framework, including policies, standards, procedures, and maturity development.
    3. Direct enterprise‑wide compliance risk assessments and integrate compliance into business processes and decision‑making.
    4. Provide oversight of compliance operations, including intake, investigations, issue management, and remediation.
    5. Serve as escalation point for complex compliance matters, investigations, and regulatory inquiries.
    6. Partner with Legal, Audit, ERM, and business leaders to ensure effective control design and execution.
    7. Oversee compliance monitoring and reporting, including KPIs, dashboards, and data integrity across systems.
    8. Drive data‑driven insights to identify trends, emerging risks, and improvement opportunities.
    9. Provide reporting to senior leadership and the Board on compliance performance and risk posture.
    10. Champion a culture of ethics and compliance through training, communication, and awareness initiatives.
    11. Oversee third‑party risk management, including due diligence, screening, and ongoing governance.
    12. Lead and develop a high‑performing compliance team with clear expectations, accountability, and continuous improvement.
    13. Model organizational values and ensure strong support for team members and stakeholders.
    14. Complete other duties as assigned.

    Qualifications

    • Bachelor’s degree required; advanced degree (JD, MBA, or related field) preferred
    • Minimum of 10+ years of experience in compliance, regulatory affairs, risk management, or related field
    • Demonstrated experience building and scaling enterprise compliance programs (not just operating within one)
    • Experience in retail convenience, energy, or similarly regulated industries strongly preferred
    • This position requires candidates to be legally authorized to work in the United States without employer sponsorship

    Specialized Knowledge      

    • Deep understanding of regulatory frameworks and compliance program design
    • Strong knowledge of compliance operations, investigations, and regulatory response processes
    • Experience with compliance monitoring, data analytics, and reporting tools (e.g., Tableau, Power BI)
    • Ability to translate complex regulatory requirements into practical business controls
    • Experience with third-party risk management and due diligence processes

    Competencies           

    • Strong strategic thinking and leadership capability
    • Excellent analytical, problem solving, and critical thinking skills with attention to detail
    • Exceptional written and verbal communication skills, including executive-level communication
    • Ability to influence and partner across all levels of the organization
    • Ability to prioritize, execute, and deliver results in a complex, fast-paced environment
    • Strong collaboration, team leadership, and stakeholder management skills

    Travel 

    • Travel required less than 20%

    Physical Requirements & Working Conditions 

    • General office work requiring sitting or standing for long periods of time
    • Available to work evenings or odd hours to support commercial needs

    Nation-wide Medical Plan/Dental/Vision

    401(k) and Flexible Spending Accounts

    Employee Fuel Discount

    Adoption Assistance

    Tuition Reimbursement

    Onsite Gym and Cafeteria

    Weekly Pay

    All your information will be kept confidential according to EEO guidelines

    Job details are sourced from the employer's original posting.

    Open job posting
    PI

    About the company

    Pilot Company

    Pay Rates Starting between: $12.60 - $17.85 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of guest – whether it’s the professional driver stopping for a clean shower, the commuter grabbing their morning coffee, or the vacationer needing their go-to snack along their journey. We embrace and celebrate our diverse guests and team members, who fuel creativity, innovation, and positivity. We strive to make every stop on your career journey — and our guests’ journey — a great one! Also, there are a number of opportunities to work in other roles within our travel centers and restaurants so while we may be hiring for a specific role, we always look to train and offer experience for other roles we have. We hope your next career stop is with us! Join our team and start your journey with Pilot Company.  

    View all Pilot Company jobs
    Industry
    Retail
    Open roles
    1789

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