Maintenance Call Center Coordinator

Job Description

Are you great with troubleshooting and problem solving? Do you have excellent customer service skills? Do you thrive when getting to make a difference? This is the position for you!

What you will do:

• The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations.
• Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner
• Compile and evaluate information about each facility repair issue to determine whether repair or replacement, based upon cost parameters, is the most appropriate and cost-effective solution
• Calculate total job costs; manage the work order process to include creating purchase orders (P.O.), dispatching vendors, and approving work orders and cost revisions within authorized financial limits
• Determine the most cost-effective means of sourcing parts and equipment
• Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs
• Develop and maintain relationships with vendors to ensure competitive pricing and quality services
• Provide training on basic facility maintenance procedures to store personnel using videos and other training materials
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures

• High school diploma or equivalent certificate required
• Associate or Bachelor’s degree in business or related field preferred
• Minimum one year’s experience in retail facility support preferred
• Basic Microsoft Office skills with intermediate skills in Excel
• Basic knowledge of building systems (e.g., HVAC, fire systems, plumbing, electrical)
• Basic knowledge of facility management and Energy Management Systems (EMS)
• Strong written and verbal communication skills
• Ability to provide excellent customer service and follow-up
• Strong attention to detail, organization and follow-up
• Ability to prioritize, multitask and work in a fast-paced, dynamic environment
• Ability to analyze and make decisions
• Ability to collaborate with other team members and departments
• General office work requiring sitting or standing for long periods of time

• Nation-wide Medical Plan/Dental/Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• PTO
• Fuel Discount