Are you a passionate and driven student with a knack for problem-solving and an interest in digital marketing and sales? Pilot Company is seeking a Program Intern, e-Commerce Coordinator for the summer of 2027 at our corporate headquarters in Knoxville, TN. This is an exciting opportunity to accelerate our digital presence and help us achieve our strategic goals.
In this role, you will be responsible for optimizing our customer journeys across our websites and third-party digital partners like DoorDash and Uber. You'll gain hands-on experience in a fast-paced environment and support the onboarding of new initiatives.
What You’ll Do
Your responsibilities may include:
Reporting & Analysis: Deliver weekly reports across our third-party platforms, providing insights to drive performance and ensure accuracy with reports like Wendy's SmartScale reports.
Marketing & Sales: Coordinate marketing efforts with third-party vendors to grow sales and order point-of-purchase (POP) elements.
Operational Support: Support daily operations by monitoring third-party platforms and providing store assistance. You will also respond to guest feedback on all digital platforms.
Project Management: Assist with the delivery of key strategic projects, including third-party launches and website site creation support. You'll also help manage all operational alignment in portals, web, and internal resources. Assist with the delivery of key strategic projects
What We’re Looking For
Technical Skills: You should have strong analytical skills and a working knowledge of third-party systems. Experience with Excel is required.
Soft Skills: You must be an excellent communicator and problem-solver that demonstrates strong emotional intelligence. You should also be passionate, driven, and able to work well within a team.
Experience: Previous food service experience, particularly in a quick-service or casual dining environment, is preferred.
Qualities: We're looking for an individual with strong organizational skills who can multi-task and hit the ground running in a hands-on role.
Why Pilot Company?
Our culture is built on four core virtues: Driven, Reliable, Authentic, and Welcoming. As an intern, you will see these values in action every day. You'll be part of a team that is driven to meet deadlines, reliable in its commitment to accuracy, authentic in its interactions, and welcoming to new ideas and perspectives.
This is a full-time, in-person internship running from June 7 – August 13, 2027. You’ll be working alongside our team in our Knoxville headquarters, where you’ll have the opportunity to build meaningful relationships and experience the full scope of life at Pilot Company.
How to Apply
If you're ready to take on a challenging and rewarding internship with a leading company, please submit your application. The interview process will include a screening with a recruiter, followed by an interview with the team. We look forward to hearing from you!
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Pay Rates Starting between: $12.60 - $17.85 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of guest – whether it’s the professional driver stopping for a clean shower, the commuter grabbing their morning coffee, or the vacationer needing their go-to snack along their journey. We embrace and celebrate our diverse guests and team members, who fuel creativity, innovation, and positivity. We strive to make every stop on your career journey — and our guests’ journey — a great one! Also, there are a number of opportunities to work in other roles within our travel centers and restaurants so while we may be hiring for a specific role, we always look to train and offer experience for other roles we have. We hope your next career stop is with us! Join our team and start your journey with Pilot Company.