Are you a passionate and driven IT student with a strong aptitude for technology? Pilot Company is seeking a Network Operations Intern to join our team in Knoxville, Tennessee, for the summer of 2027. This is a unique opportunity to gain real-world technical support experience, directly contributing to our goal of maintaining a reliable and high-performing network.
In this role, you'll be an integral part of our Network Operations team, assisting with essential support tasks that will boost our efficiency and improve network performance. This role will have an impact on resolving critical issues, ensuring operational excellence across our infrastructure, stores, and for our team members and guests.
What You’ll Do
Your responsibilities may include:
Maintain a reliable network: Assist with network monitoring, incident response, and maintenance to help improve uptime and efficiency.
Enhance operational efficiency: Handle essential support tasks to help us scale network operations and ensure a high-performing network.
Troubleshoot and resolve issues: Work under pressure to solve problems, using critical thinking and multi-tasking skills to coach team members through troubleshooting.
Support our infrastructure: Contribute to the support of our infrastructure, stores, team members, and guests, ensuring a positive experience for all.
Work with relevant tools: Utilize your aptitude with technology.
What We’re Looking For
Education: A student pursuing a Technology or IT degree, with coursework or experience in networking, cybersecurity, and/or infrastructure.
Experience: Experience in a service desk, help desk, or guest support role is a plus. Relevant certifications such as CompTIA A+, Network+, or Cisco certs like CCNA are also a plus.
Technical Skills: Strong aptitude with technology, with proficiency in the MS Office Suite and Excel. Knowledge of Cisco tools and scripting is a plus.
Soft Skills: A passion for our clients and guests, the ability to work well under pressure, excellent critical thinking and problem-solving skills, and the ability to multi-task and coach others through technical issues.
Qualities: We value individuals who are driven, reliable, authentic, and welcoming.
Why Pilot Company?
Our culture is built on four core virtues: Driven, Reliable, Authentic, and Welcoming. As an intern, you will see these values in action every day. You'll be part of a team that is driven to maintain operational excellence, reliable in its support, authentic in its communication, and welcoming to new ideas and perspectives.
This is a full-time, in-person internship, DATES TBD. You’ll be working alongside our team in our Cross Park office in Knoxville, where you’ll have the opportunity to build meaningful relationships and experience the full scope of life at Pilot Company.
How to Apply
If you're ready to take on a challenging and rewarding internship with a leading company, please submit your application. The interview process will include a 30-minute screening with a recruiter, followed by a 30-minute interview with a leader of the NOC team.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Pay Rates Starting between: $12.60 - $17.85 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of guest – whether it’s the professional driver stopping for a clean shower, the commuter grabbing their morning coffee, or the vacationer needing their go-to snack along their journey. We embrace and celebrate our diverse guests and team members, who fuel creativity, innovation, and positivity. We strive to make every stop on your career journey — and our guests’ journey — a great one! Also, there are a number of opportunities to work in other roles within our travel centers and restaurants so while we may be hiring for a specific role, we always look to train and offer experience for other roles we have. We hope your next career stop is with us! Join our team and start your journey with Pilot Company.