The purpose of this position is to manage the day-to-day relationships with our wholesale customers and to deliver a frictionless customer experience that enables our marketers to be commercially focused.
- Provide exemplary service to wholesale and DEF customers by developing and maintaining relationships over the phone, solving issues as they arise and handling customer inquiries
- Collaborate with the sales team members you support to identify customer needs, pain points, and business opportunities
- Manage and own the onboarding of customers within CRM. This includes but is not limited to the creation of and continual upkeep of account, pricing, and contractual level detail.
- Communicate key updates and information to customers
- Manage the customer feedback process so we can proactively understand their views on our business and service levels
- Provide account level analysis and trend reporting for marketers and leadership
- Plan and execute customer check-ins and Quarterly Business Reviews with select customers to ensure customer success
- Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs
- Model behaviors that support the company’s common purpose; ensure customers and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures.
- Complete other duties as assigned
- High school diploma or equivalent certificate required
- Bachelor’s degree or a minimum of two years’ experience in sales support preferred
- Intermediate Microsoft Office skills
- Intermediate skills with a CRM (preferred Salesforce), PRS leads, and other company software preferred
- Ability to gain knowledge of fuel and rack marketing industry
- Ability to gain knowledge of company products and offerings
- Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
- Strong organizational skills with attention to detail
- Professional demeanor with communicating in person, email, or phone
- Excellent written and verbal communication skills
- Ability to communicate and interact effectively with various levels of the organization to negotiate, problem solve, complete projects, and influence decision making
- Ability to influence others and provide excellent customer service
- Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
- Strong time management skills
- Ability to quickly learn new technology and use technology in all areas related to the role
- Travel required less than 5%
- General office work requiring sitting or standing for long periods of time
- Nation-wide Medical Plan/Dental/Vision
- Employee Fuel Discount
- 401(k) and Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Onsite Gym
- Weekly Pay
