Overview
Manage both indoor and outdoor café operations, lead a high-performing team, and deliver an exceptional experience for members and guests.
Key Responsibilities
Leadership & Staff Management
- Hire, supervise, train, and coach all café associates.
- Assist with interviewing and selecting new team members.
- Direct, train, and schedule staff to ensure consistent service excellence across all café locations.
- Maintain high standards of appearance, grooming, and uniform compliance.
Daily Operations
- Oversee all day-to-day indoor and outdoor café operations.
- Prepare daily food and beverage offerings according to recipes and standards.
- Ensure all grab-and-go products are stocked, fresh, organized, and temperature-controlled.
- Keep all service areas—inside and outside—clean, organized, and member-ready.
- Rotate and replenish all food items, supplies, and cleaning materials.
- Place orders with approved vendors and manage daily deliveries and setups for both café spaces.
- Maintain consistent attendance and adhere to assigned work and break schedules.
- Complete additional duties and operational checklists as assigned.
Quality, Safety & Compliance
- Maintain food safety, sanitation, and quality standards in all indoor and outdoor service areas.
- Implement and enforce cash-handling protocols to ensure accuracy and accountability.
Reporting & Administration
- Complete all required daily, weekly, and monthly operational reports.
- Manage cash controls and payroll records for café staff.
Member Experience & Promotion
- Provide an elevated level of service to members, guests, and staff across all café areas.
- Communicate regularly with the team about menu items, promotions, and operational expectations.
- Plan, market, and execute special events and promotional activities for both indoor and outdoor cafés.
- Coordinate and supervise special functions as needed.
Qualifications
- Strong verbal and written communication skills in English.
- Friendly, people-oriented, creative, and team-focused.
- SERV Safe certification required.
- Basic math proficiency (addition, subtraction, multiplication, division).
- Ability to work a flexible schedule, including mornings, evenings, weekends, and some holidays.
Physical Requirements
- Frequently stand, walk, bend, kneel, crouch, climb stairs, and reach throughout the workday.
- Frequently lift, carry, push, and pull up to 35 pounds.
- Ability to work independently and respond quickly to operational needs throughout the department.
