Job Title: Hospitality Supervisor (Weekend Availablity)
Job Purpose
- Oversee front line operations to ensure staffing, equipment, supplies, cleanliness and service standards are met
- Be the primary point of contact for members and staff inquiries
- Aid members and staff as needed
- Demonstrate knowledge of practices, systems and procedures
- Utilize a degree of creativity and demonstrate to our members that we care about their well-being
Manages Operations
- Monitor club operations with an evident presence providing genuine hospitality
- Assess all scheduled activities to confirm all planned elements of experience are delivered, including: signage, temperature, cleanliness, equipment, amenities and staffing
- Provide answers to member inquiries utilizing flyers, website and department staff resources
- Monitor club cleanliness and status of locker room supplies and direct housekeeping as needed
- Give facility tours to prospective members as needed. Greet and report initial assessment of employment applicants
- Ensure opening and closing procedures are completed as required
- Log and deliver packages to the appropriate departments as required
- Perform cash deposits and cash draw procedures as required
- Give access to locked areas for staff, vendors and contractors, and record key usage
Staff Results
- Show attention to detail by identifying and addressing any obstacles or issues staff are experiencing
- Assist as necessary in department tasks to ensure a positive member experience
- Facilitate solutions to problems
- Coach operational, mission and core value standards
- Account for department staffing
- Address staffing needs and department readiness with the use of, email, phone, etc.
- Ensure staff take necessary breaks and cover as necessary
Professional and Technical Knowledge
- Ongoing Club Fit Training (ERP, Bloodborne Pathogen, Cyber Security, Sexual Harassment) and MOD Training
- Professional Certification
- Other:
- Working knowledge of Microsoft Outlook, Word, and Excel
- Working knowledge of Club Automation front desk processes and workflows
- Familiar with telephone systems and emergency outage procedures
- Perform other duties as assigned
Team Work
- Advise appropriate Maintenance Department contacts when facility issues arise or are reported and identified.
- Notify department manager of specific incidents and/or accidents that require follow-up.
- Respond to and document all accidents and incidents
- Complete all required logs or reports; MOD reports and Lost and Found logs
- Report observations to improve our daily operations and execution of activities
- Respond to member feedback (if applicable)
- Interact and work with staff at all levels in the club
- Assist when coverage is needed
- Partner with department managers to facilitate a smooth operation
Job Requirements
Ability to:
- Walk, sit, or stand for extended periods of time
- Lift 35lbs
- Must be minimum 18 years old
- Understand and communicate both verbally and written in English
- Follow relevant directions
- Think independently and suggest effective solutions to potential challenges
- Work a flexible schedule as required by business needs
- Understand and comply with all company safety policies and their requirements
- Attend training meetings as scheduled
Reports to: Hospitality Manager
