This role is Full-Time / 30 hours per week with opportunity to grow.
· Membership Management
o Maintain the membership database by managing membership changes, including but not limited to upgrades, downgrades, freezes, new sales.
o Support the club in billing requests related to member and non-member accounts.
o Prepare a schedule of reports including but not limited to Membership Count, Return from Freeze, Members Aging Out, Cancellations and Membership Renewals.
o Collaborate with the Club Experience team to support member account communications and the club’s prospecting workflow.
· Revenue Accounting
o Process and maintain accurate billing of all membership dues.
o Post daily revenue accounting batches to accounting software.
o Reconcile Deferred Revenues.
· Accounts Receivable
o Monitor and manage accounts receivable, ensuring timely collections.
o Accurately record payments to member accounts and document any discrepancies or irregularities.
o Maintain organized and up-to-date records for all membership accounts, including incomplete files and accounts with credit concerns.
o Support collection efforts by managing cash receipts, membership billing, write-offs, and identifying returned payments.
o Generate and distribute first- and second-round billing statements to appropriate stakeholders on the first and second Thursday of each month.
· Member Management System (MMS) Operations
o Serve as day-to-day administrator of the club’s member management/CMS platform, keeping members and billing data accurate across systems.
o Coordinate with vendors and outside software support to troubleshoot member management system issues.
o Enter, review, and submit related payroll or billing data feeds sourced from the member management system, ensuring compliance with company policies.
o Effectively partner with the management team to resolve account and billing discrepancies.
o Be the liaison between the club Cafe Vendors regarding their use with the member management system.
Professional and Technical Knowledge
o Associate degree or equivalent relevant experience in accounts receivable, revenue accounting, or membership operations.
o Working knowledge of club/membership management systems.
o Participate in web training sessions when applicable.
o Attend scheduled meetings with the Corporate Office.
o Complete all Club Fit compliance training within assigned timeframes (ERP, Bloodborne Pathogen, Sexual Harassment, and Cyber Security)
o Support the Accounting, Club Experience, and management teams.
o Be knowledgeable of all club programs, schedules, and policies.
o Maintain confidentiality of member, vendor and employee payroll, and financial information.
o Sit for extended periods of time.
o Lift up to 10 lbs.
o Understand and communicate both verbally and in writing in English.
o Follow job-related directions
o Think independently and suggest effective solutions to potential challenges.
o Work a flexible schedule as required by business needs, which may include nights, weekends, and holidays.
o Understand and comply with all company safety policies and their requirements.
o Direct Line to General Manager
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Pinebrook Athletic Clubs LLC is a fitness and wellness facility offering a range of athletic and recreational activities.