Job Title: Receptionist
Job Purpose:
To serve members and guests in a professional, friendly manner while following outlined club procedures and policies by providing genuine hospitality.
Operational
- Work all scheduled shifts, with flexibility to cover additional shifts as needed.
- Report to work on time for all scheduled shifts.
- Regularly attend staff meetings.
- Wear the full uniform (black pants, black Club Fit jacket, sneakers, and name tag) during all scheduled shifts.
- Maintain the reception desk in a clean and orderly manner.
Communication
- Maintain a professional and friendly phone manner.
- Interact with members in a courteous and respectful manner.
- Direct member inquiries and concerns to the appropriate manager.
- Check email regularly for department updates and communications.
- Partner with the Manager on Duty (MOD) as needed.
Service
- Greet everyone who enters the club.
- Demonstrate attention to detail by using members' names when checking them in.
- Answer all incoming phone calls professionally and route calls appropriately.
Job Requirements
- Ability to stand for extended periods of time.
- Ability to lift up to 20 pounds.
- Ability to understand and communicate both verbally and in writing in English.
- Ability to follow directions.
- Ability to think independently and suggest effective solutions to potential challenges.
Professional and Technical Knowledge
Ongoing Club Fit Training through the 1Huddle Learning Management System:
- Bloodborne Pathogens (annually)
- Emergency Response Protocol (ERP) (bi-annually)
- Sexual Harassment Prevention (annually)
- Cyber Security (annually)
Technical Knowledge:
- Understand and utilize the multi-line phone and paging system.
- Understand and execute all Club Automation and mobile app procedures.
- Assist with guest registration.
- Understand and execute point-of-sale (POS) procedures.
Contributes to Team Effort
- Divide workload and cover breaks equally with co-workers.
- Maintain a positive working relationship with management.
Reporting Structure
- Direct line to the Reception Manager.
